How Can We Help You?

We serve two primary user types:

1. Verified Buyers: Licensed cannabis businesses, pharmacies, dispensaries, manufacturers, and importers who wish to source cannabis products internationally. Buyers must hold valid business licenses and comply with import regulations in their jurisdiction.

2. Licensed Producers: Cultivators, extractors, manufacturers, and distributors who hold valid cannabis production and/or distribution licenses. Producers must demonstrate regulatory compliance and product quality standards.

Additionally, the platform serves:

• Logistics providers seeking cannabis trade partnerships
• Compliance consultants and regulatory advisors
• Investors exploring the cannabis trade infrastructure
• Technology partners building integrations

All registrations undergo a rigorous verification process before platform access is granted.

Creating an account is a straightforward process:

Step 1: Visit globalcannabisproduct.com and click "Register" in the top navigation.
Step 2: Select your account type — Buyer, Producer, or Service Provider.
Step 3: Complete the registration form with your business name, contact details, and primary jurisdiction.
Step 4: Upload required business documentation (license, certificate of incorporation, proof of address).
Step 5: Accept the Terms of Service and Privacy Policy.
Step 6: Submit your application for review.

Our verification team will review your application within 24–48 business hours. You will receive email notifications at each stage of the review process. Once approved, you receive full platform access.

For Buyers:

• Valid government-issued business license for cannabis import/purchase
• Certificate of incorporation or business registration
• Proof of address (utility bill or bank statement within last 3 months)
• Government-issued ID of authorized representative
• Banking reference letter or proof of financial capacity
• Cannabis import license (if applicable in your jurisdiction)

For Producers:

• Valid cannabis cultivation/production license
• Certificate of GMP compliance (if applicable)
• Product testing certificates from accredited laboratories
• Business registration and incorporation documents
• Proof of facility address and operational status
• Government-issued ID of authorized representative
• Product catalog with specifications

All documents must be in English or accompanied by certified translations. Documents are verified against issuing authority databases where available.

Standard verification takes 24–48 business hours from the time all required documents are submitted. During high-volume periods, it may extend to 72 hours. You can track your verification status in real-time from your account dashboard.

If additional documentation is required, our compliance team will contact you with specific requests, and the clock resets from that point. Pro tip: Ensure all documents are clear, complete, and up-to-date to avoid delays.

Registration and verification are completely free. There are no upfront costs to join the platform. Fees are only incurred when you complete transactions (a small platform fee applies) or subscribe to premium services such as advanced analytics, dedicated support, or warehouse storage.

Once approved, you receive:

• Full platform access — browse the marketplace, view products, and connect with verified partners
• Welcome email with your login credentials and a quick-start guide
• Onboarding call — optional 15-minute call with your dedicated account specialist
• Dashboard access — complete visibility into your profile, transactions, and analytics
• Compliance toolkit — templates, checklists, and jurisdiction-specific regulatory guides

You can immediately start exploring the marketplace, submitting product inquiries, or listing your products for sale.

Yes. You can update your business profile, contact information, and uploaded documents at any time through your account dashboard. Note that changes to critical information (business name, license numbers, jurisdiction) will trigger a re-verification review, which typically takes 24 hours.

We currently support businesses from jurisdictions where cannabis trade (medical, recreational, or hemp-derived) is legally permitted. Our platform actively covers North America, Europe, Asia-Pacific, Australia, and South America. During registration, you will be asked to select your jurisdiction, and the platform will display only the products and services available and compliant in your region. We continuously expand to new jurisdictions as regulations evolve.

Navigate to the Marketplace section from the main navigation. You can filter products by:

• Product type (flower, extracts, edibles, topicals, CBD products, etc.)
• Origin country and producer
• Certifications (GMP, organic, COA-verified)
• Minimum order quantity
• Price range
• Compliance status

Every listing includes detailed product specifications, laboratory test results, compliance documentation, and producer verification status. You can save favorites and set up alerts for new listings matching your criteria.

Once you find a product you want to purchase:

Step 1: Click "Request Quote" on the product listing.
Step 2: Specify your quantity, destination, and any custom requirements.
Step 3: The producer (or our brokerage team) responds with a customized quote within 48 hours.
Step 4: Review and accept the quote. A draft contract is generated automatically.
Step 5: Both parties sign the contract digitally through the platform.
Step 6: Fund the escrow account with your payment.
Step 7: The producer ships the product, and you can track the shipment in real-time.
Step 8: Upon delivery confirmation and inspection, escrow funds are released to the producer.

MOQs vary by producer and product type. Generally:

• Dried flower: 10kg minimum
• Extracts & concentrates: 5L or 5kg minimum
• Edibles & manufactured products: 1,000 units minimum
• CBD products: 50kg or equivalent minimum
• Custom or white-label products: Negotiable based on specifications

Some producers offer smaller trial quantities for new buyer relationships. Contact the producer or use our brokerage service to negotiate custom quantities.

Every producer on our platform goes through a rigorous verification process that includes:

• License verification against issuing authority databases
• Facility inspection (virtual or on-site)
• Product testing and quality assessment
• Financial stability check
• Regulatory compliance audit
• Ongoing monitoring and periodic re-verification

On each producer's profile, you can view their verification badge, license details, compliance status, laboratory test results, and customer ratings. Verified producers display a "Verified Producer" badge.

Yes. Many producers offer sample quantities for qualified buyers. To request samples:

• Submit a "Sample Request" through the product listing page
• Provide your business license and a brief description of your evaluation criteria
• Pay a small sample fee (typically covers shipping costs)
• Receive samples within 5–10 business days

Sample requests help you evaluate product quality, consistency, and compliance before committing to a larger order.

If the delivered product doesn't match the specifications in your contract:

Step 1: Document the discrepancy with photos and laboratory test results within 48 hours of delivery.
Step 2: File a dispute through the platform's Dispute Resolution Center.
Step 3: Our compliance team reviews the evidence from both parties.
Step 4: Escrow funds are held until the dispute is resolved.
Step 5: Resolution options include full refund, partial credit, replacement shipment, or negotiated settlement.

Our dispute resolution process typically concludes within 7–14 business days. Both parties have access to a dedicated case manager throughout the process.

After your producer account is verified:

Step 1: Go to "My Products" in your dashboard and click "Add New Listing."
Step 2: Enter product details — name, category, strain, potency, origin, and specifications.
Step 3: Upload laboratory test results (COA), product photos, and compliance certificates.
Step 4: Set your pricing, MOQ, available quantities, and shipping terms.
Step 5: Specify the jurisdictions where the product is compliant for sale.
Step 6: Submit for review. Our compliance team verifies listings within 24 hours.

Listings are published to the marketplace once approved. You can update pricing, availability, and details at any time.

Our fee structure is transparent:

• Platform listing fee: Free — unlimited product listings
• Transaction fee: 2–4% of the completed transaction value (varies by plan)
• Escrow service fee: 0.5–1% (shared between buyer and seller)
• Brokerage fee (optional): 1–3% if using our brokerage service
• Warehouse storage (optional): Based on volume and climate requirements

No monthly subscription is required for basic marketplace access. Premium plans with reduced fees, priority listing, and advanced analytics are available.

Payments flow through our secure escrow system:

1. Buyer funds the escrow account.
2. You ship the product and provide tracking details.
3. Buyer confirms delivery and inspects the product.
4. Upon confirmation, escrow funds are released to you.

Payment methods:

• International wire transfer (SWIFT)
• Platform balance (for recurring transactions)
• Selected cryptocurrency options (Bitcoin, USDT) where permitted

Payments are typically released within 2–5 business days after delivery confirmation.

Compliance is foundational to our platform. We maintain it through:

• Rigorous partner verification: Every buyer and producer is verified against their jurisdiction's regulatory requirements before access is granted.
• License validation: We verify licenses directly with issuing authorities and maintain a database of valid license numbers across 15+ jurisdictions.
• Transaction monitoring: Every transaction is screened for compliance with source and destination jurisdiction regulations.
• Documentation automation: The platform auto-generates compliance documentation (export permits, import licenses, certificates of origin, lab results) required for each transaction.
• Regulatory updates: Our compliance team monitors regulatory changes across all covered jurisdictions and updates platform rules and requirements accordingly.
• Audit trail: Every action on the platform is logged and available for regulatory audit purposes.

The platform manages or auto-generates the following compliance documents:

• Export permits and licenses
• Import permits and licenses
• Certificates of Origin
• Certificates of Analysis (COA) from accredited labs
• Good Manufacturing Practice (GMP) certificates
• Phytosanitary certificates
• Customs declarations and declarations of content
• Proof of insurance
• Chain of custody documentation
• Seed-to-sale tracking records
• Tax and duty payment receipts
• Anti-money laundering (AML) compliance records

All documents are stored securely in your account and can be exported for regulatory submission.

Our compliance team monitors regulatory changes across all covered jurisdictions in real-time. When changes occur:

• You receive an email notification with a summary of the regulatory change
• Your dashboard displays any new requirements that affect your active transactions or product listings
• If your existing license or documentation requires updating, you are prompted to upload new documents within the specified deadline
• If a regulatory change restricts a product or trade route, affected transactions are flagged and guided through the necessary adjustments

You are ultimately responsible for maintaining compliance with your local laws. Our platform provides the tools, information, and documentation support to help you stay compliant, but legal compliance is a shared responsibility.

Yes. We maintain a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) program that includes:

• Identity verification of all account holders
• Business verification against public registries
• Sanctions screening against global watchlists (OFAC, EU, UN)
• Transaction monitoring for unusual patterns
• Suspicious activity reporting to relevant authorities
• Regular risk assessments and program audits

All users must complete KYC verification before platform access is granted. Ongoing monitoring continues throughout your account lifecycle.

Our escrow system protects both buyers and sellers throughout every transaction:

Step 1 — Buyer funds escrow: After contract signing, the buyer transfers funds to our regulated escrow account. Funds are held securely and not released to either party.
Step 2 — Seller ships product: The producer ships the product and uploads tracking details and compliance documentation.
Step 3 — Buyer confirms receipt: Upon delivery, the buyer inspects the product and confirms acceptance (or files a dispute within 48 hours).
Step 4 — Funds released: Upon acceptance, funds are released to the seller minus applicable platform fees.

Escrow accounts are held at regulated financial institutions with deposit insurance. Funds can never be accessed by Global Cannabis Products for operational purposes.

We accept:

• International Wire Transfer (SWIFT): Primary method for large transactions
• ACH / SEPA: For domestic and European transfers
• Platform Balance: Pre-funded account for faster transactions
• Cryptocurrency: Bitcoin (BTC) and Tether (USDT) where legally permitted
• Letter of Credit: For enterprise-level transactions (arranged through our banking partners)

All payment methods are subject to AML screening and regulatory compliance checks.

Our fee structure:

• Registration & verification: Free
• Marketplace listing: Free (unlimited products)
• Transaction fee: 2–4% of completed transaction value
• Escrow service: 0.5–1%
• Brokerage service (optional): 1–3%
• Wire transfer processing: $25–$75 per transaction
• Currency conversion: 0.5–1% (if applicable)

Premium plans offer reduced transaction fees starting at 1.5%. Volume discounts are available for high-frequency traders.

After delivery confirmation and escrow release:

• Platform balance: Instant
• Wire transfer: 2–5 business days
• ACH/SEPA: 1–3 business days
• Cryptocurrency: 10–60 minutes (network dependent)

Processing times may vary based on your bank and jurisdiction.

We offer end-to-end logistics management:

1. Shipping Method Selection: Choose from air freight, ocean freight, or ground transport based on product type, destination, and timeline.
2. Packaging & Compliance: Products are packaged according to destination jurisdiction requirements with full compliance labeling.
3. Customs Documentation: Our logistics team prepares and submits all customs declarations, export/import permits, and supporting documents.
4. Shipment Tracking: Real-time GPS tracking with status updates via dashboard, email, and SMS.
5. Customs Clearance: We coordinate with licensed customs brokers at origin and destination to ensure smooth clearance.
6. Last-Mile Delivery: Products are delivered to your specified address with proof of delivery and chain-of-custody documentation.

• Air Freight: Fastest option (3–7 days internationally). Ideal for high-value, time-sensitive products. Temperature-controlled available.
• Ocean Freight: Most economical for large volumes (15–45 days). Full-container-load (FCL) and less-than-container-load (LCL) options.
• Ground Transport: For domestic and cross-border land shipments. Temperature-controlled trucks available.
• Express Courier: For small parcels and samples (2–5 days). Available for select routes.

All shipping methods include full insurance coverage, real-time tracking, and compliance documentation.

Yes. Our logistics team manages the complete customs clearance process at both origin and destination, including:

• Pre-clearance documentation review
• Customs declaration preparation and submission
• Duty and tax calculation and payment coordination
• Inspection coordination (if required by customs authorities)
• Release and delivery authorization
• Post-clearance documentation archiving

Our customs brokers are licensed in all jurisdictions where we operate and specialize in cannabis product trade compliance.

Real-time tracking is available through:

• Dashboard: Live map view with current location, estimated arrival, and status updates
• Email notifications: Automatic alerts at every milestone (picked up, in transit, customs clearance, out for delivery, delivered)
• SMS alerts: Optional SMS notifications for critical status changes
• API: Programmatic tracking data for integration with your systems

Every shipment includes a unique tracking number and a dedicated tracking page accessible to both buyer and seller.

We offer three main storage options:

1. Ambient Storage (15°C–25°C): General-purpose storage for dried flower, pre-rolls, and shelf-stable packaged goods.
2. Cool Storage (8°C–15°C): For concentrates, tinctures, and temperature-sensitive extracts.
3. Cold Storage (2°C–8°C): For perishable derivatives, live resin, and products requiring cold chain integrity.

All zones maintain precise humidity control (45%–65% RH) with 24/7 monitoring, automated alerts, and full audit logging. Storage terms range from short-term (30-day minimum) to long-term dedicated contracts.

Our warehouse network spans 5 facilities across key trade corridors:

• North America: 2 facilities (East Coast & West Coast)
• Europe: 1 facility (Netherlands hub)
• Asia-Pacific: 1 facility (Singapore hub)
• Australia: 1 facility (Sydney)

All facilities are strategically located near major ports, airports, and distribution hubs. We are expanding to South America and additional European locations in 2025.

Yes. Our warehousing services are available as a standalone service. You can store products for inventory management, pre-position stock near target markets, or use our facilities as distribution hubs — even if you're not actively trading on the marketplace.

Data security is our top priority:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• ISO 27001: Our information security management system is ISO 27001 certified
• SOC 2 Type II: Annual independent audits verify our security controls
• GDPR & CCPA: Full compliance with global data protection regulations
• Data residency: Your data is stored in the jurisdiction closest to your operations
• Regular penetration testing: Quarterly third-party security assessments
• Bug bounty program: Active responsible disclosure program

We never sell or share your data with third parties for marketing purposes.

Yes. We offer a comprehensive RESTful API that provides programmatic access to:

• Product listings and marketplace data
• Order management (create, update, track)
• Inventory management (check stock, update quantities)
• Shipment tracking and status updates
• Compliance document generation and retrieval
• Escrow and payment status
• User and account management

API documentation is available at docs.globalcannabisproduct.com. API keys are provided to Growth and Enterprise plan subscribers.

Yes. We offer pre-built integrations with:

• ERP Systems: SAP, Oracle NetSuite, Microsoft Dynamics
• WMS Platforms: Manhattan Associates, Blue Yonder, Fishbowl
• Seed-to-Sale: BioTrack, METRC, MJFreeway
• Accounting: QuickBooks, Xero, FreshBooks
• Communication: Slack, Microsoft Teams

Custom integrations are available for Enterprise clients through our API and dedicated integration support team.

Yes. Our mobile app is available for both iOS (App Store) and Android (Google Play). The app includes:

• Full marketplace browsing and search
• Order management and tracking
• Real-time inventory and shipment monitoring
• Push notifications for critical alerts
• Secure messaging with trade partners
• Document upload and access
• Biometric authentication

The mobile app is free for all registered platform users.

• Starter (Free): Marketplace access, basic features, standard transaction fees
• Growth ($299/month): Reduced transaction fees (1.5%), priority listing, advanced analytics, dedicated support
• Enterprise (Custom): Lowest fees, custom API limits, white-label options, SLA guarantee, dedicated account team

All plans include access to the marketplace, escrow system, and compliance tools. Plan differences primarily affect fees, support levels, and advanced features.

You can change your plan at any time through Settings → Subscription in your dashboard. Upgrades take effect immediately, and you are charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle. No penalties or lock-in fees apply.

We offer multiple support channels:

• Live Chat: Available 24/7 on the platform (Starter: business hours, Growth: 24/7)
• Email: support@globalcannabisproduct.com (response within 4 hours)
• Phone: +1-234-567-8900 (Growth and Enterprise plans)
• Help Center: searchable knowledge base with 200+ articles
• Video Tutorials: step-by-step guides for all platform features
• Community Forum: peer-to-peer support and best practices

Enterprise clients also receive a dedicated account manager and priority support queue.

Yes. You can cancel your account at any time through Settings → Account → Close Account. Before cancellation:

• Complete or resolve all active transactions
• Withdraw any remaining balance
• Download your data and documents

Once cancelled, your account data is retained for 90 days (per regulatory requirements) and then permanently deleted. Reactivation is possible within 90 days by contacting support.