1. INTRODUCTION

This Dispute Resolution & Arbitration Policy (“Policy”) governs how disputes arising from transactions, escrow arrangements, or platform services on Global Cannabis Products (“Company,” “we,” “us,” or “our”) are managed and resolved.

The Platform is designed to facilitate secure international trade between verified parties. However, disputes may arise between buyers, sellers, and/or service providers, and this Policy establishes the binding framework for resolution.

2. SCOPE OF POLICY

This Policy applies to all disputes involving:

• Product quality, quantity, or specification discrepancies

• Non-delivery or delayed delivery of goods

• Escrow payment release conditions

• Compliance or documentation issues

• Alleged fraud or misrepresentation

• Logistics or shipment-related disputes

• Any transaction executed through the Platform

3. ESCROW-BASED PROTECTION STRUCTURE

All eligible transactions on the Platform are secured through a regulated escrow system.

• Buyer funds are held in escrow until contractual conditions are met

• Funds are released only upon delivery confirmation or dispute resolution outcome

• During a dispute, funds remain frozen in escrow until resolution is finalized

This mechanism is intended to protect both buyers and sellers from financial loss during unresolved transactions.

4. DISPUTE INITIATION

A dispute may be initiated by either party by submitting a formal claim through the Platform.

Disputes must include:

• Transaction reference ID

• Description of the issue

• Supporting documentation (photos, shipping records, invoices, etc.)

Disputes submitted without sufficient evidence may be rejected or delayed.

5. INTERNAL RESOLUTION PROCESS

Upon receipt of a dispute, the Company will initiate an internal review process:

  5.1 Case Review

• Verification of transaction records

• Review of escrow status

• Analysis of submitted evidence

   5.2 Communication Phase

• The Platform may request additional documentation from either party

• Parties may be given opportunity to respond to claims

   5.3 Preliminary Determination

• A preliminary assessment will be issued based on available evidence

• Parties will be notified of findings and next steps

6. MEDIATION PHASE

If a dispute cannot be resolved through internal review, the case may proceed to structured mediation.

• A neutral internal or appointed mediator may be assigned

• Mediation aims to reach a mutually agreed settlement

• Mediation outcomes may include partial refunds, replacements, or adjusted settlements

7. BINDING ARBITRATION

If mediation fails, disputes shall be resolved through binding arbitration.

   7.1 Arbitration Agreement

By using the Platform, users agree that:

• All unresolved disputes will be settled through arbitration

• Arbitration decisions are final and legally binding

• Users waive the right to pursue court litigation where legally permissible

   7.2 Arbitration Venue

The arbitration jurisdiction shall be determined by:

• The legal entity operating the Platform, or

• A mutually agreed neutral arbitration forum, or

• International commercial arbitration standards where applicable

    7.3 Arbitration Rules

Arbitration shall follow recognized frameworks such as:

• International Chamber of Commerce (ICC) rules, or

• UNCITRAL Arbitration Rules, or

• Equivalent internationally recognized arbitration standards

8. ESCROW RELEASE DURING DISPUTES

During dispute proceedings:

• Funds remain securely held in escrow

• No party may access or withdraw funds unilaterally

• Final release is executed only upon dispute resolution outcome

 9. FRAUD, ABUSE, AND BAD FAITH CLAIMS

The Company reserves the right to:

• Reject fraudulent or bad-faith disputes

• Suspend accounts involved in abuse of the dispute system

• Report suspected fraud to relevant authorities where required

Examples of bad-faith behavior include:

• False claims without evidence

• Intentional misrepresentation of goods

• Repeated abusive dispute filings

10. TIME LIMITATIONS

Disputes must be filed within a reasonable timeframe from delivery or transaction completion, typically:

• 7 to 30 days depending on transaction type

Late submissions may not be eligible for review.

11. LIMITATION OF LIABILITY

The Company acts solely as a neutral facilitator and is not liable for:

• Product quality disputes between users

• Third-party logistics failures

• Regulatory or customs actions

• Financial losses resulting from trade disputes beyond escrow limits

12. FINALITY OF DECISIONS

All arbitration decisions are final and binding on all parties.

By using the Platform, users expressly agree to abide by dispute outcomes and enforcement actions implemented through escrow mechanisms.

13. POLICY UPDATES

This Policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of the Platform constitutes acceptance of updated terms.